Refund policy
🔄 TapFairyWand – Return Policy
Last updated: March 8, 2026
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition it was received
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Unused and unworn
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With tags (if applicable)
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In the original packaging
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You must provide a receipt or proof of purchase
Return shipping costs are the responsibility of the customer.
📩 How to Start a Return
To start a return, email us at:
Please do not send items back to us without contacting us first.
Items returned without approval will not be accepted.
If your return is approved, we will send you detailed instructions on:
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Where to send your return
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What to include in the shipment
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How to ensure proper processing
Customers are responsible for purchasing their own return label.
💬 Questions?
You can always contact us for any return-related questions at:
📦 Return Address
All returns must be sent to:
TapFairyWand – Returns
Tyler Smith
Unit 156, 1364 McPhillips Street
Winnipeg, MB R2X 2M4
Canada
❌ Non-Returnable Items
We cannot accept returns on:
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Sale items
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Gift cards
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Custom or personalized products
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Used or damaged items not caused by our error
🛠️ Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
🔁 Exchanges
The fastest way to receive a different item is to return your item after approval and make a new purchase once your return is accepted.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order ships to the EU, you have the right to cancel or return your order within 14 days for any reason.
Items must still be unworn, unused, and in original packaging.
💵 Refunds
Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved:
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Your refund will be issued to your original payment method
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Processing may take up to 10 business days depending on your bank
If more than 15 business days have passed since approval and you have not received your refund, contact us at:
📧 tapfairywand@gmail.com